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About this product, delivery and returns, in plain English.
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Ask us in the chatDelivery is free on every UK order, and every parcel is tracked.
We process orders within 1–3 business days. This item usually arrives within 7–14 business days of your order (Monday to Friday, not counting UK bank holidays). The dates beside the price are worked out from today.
Some of our products ship to the US, Canada, Australia and 11 EU countries, including Ireland, Germany, France, Spain and Italy, but this item ships to UK addresses only for now.
Yes. We email you a tracking link as soon as your order ships. Some items ship directly from our suppliers' warehouses, so if you order more than one item they may arrive in separate parcels, each with its own tracking.
If it hasn't arrived by the latest date, or arrives damaged, contact us with your order number. We'll chase the carrier and send a replacement or give you a full refund.
Yes. You have 14 days from delivery to tell us you'd like to return it, then 14 days to send it back. Return postage is free if the item is faulty or not what you ordered. Our refund policy has the details.
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